---
title: CRM Outlook client won’t go back online; IE CRM client closes abruptly
date: 2006-10-27
topics: Outlook
---

When using the outlook client for MS CRM 3.0, and trying to click the Go Online
button, you may get an error message saying:

> “Microsoft CRM cannot go online. The Microsoft CRM server was not found.”

Often when this is the case, you are also unable to access CRM directly through
Internet Explorer. You can confirm this is the problem by opening a new Internet
Explorer window, typing the name of your CRM server in the address bar (usually
just “crm”), and clicking “Go.” IE will resize for a split-second and then just
abruptly disappear.

First of all, make sure of the following:

1. That you are connected to the LAN and logged in to the Windows domain
2. That the url of your CRM server is in your “Trusted Sites” list in Internet
   Explorer, and that the security level for “Trusted Sites” is set to “Low”.

What’s happening is that IE has cached a username/password combo for the CRM
server that is incorrect. It fails in the background, and gives up without ever
letting you know what happened or giving you a chance to enter it correctly.

To fix it:

1. Go to Control Panel → User Accounts. Click the `Advanced` tab, and click
   “Manage Passwords”.
2. If we’re on the right track, you will see an entry for the CRM server among
   the list of stored passwords. Go ahead and delete it.