📄 posts/crm-outlook-client-wont-go-back-online.poly.pm
#lang pollen ◊(define-meta title "CRM Outlook client won’t go back online; IE CRM client closes abruptly") ◊(define-meta published "2006-10-27") ◊(define-meta topics "Outlook") When using the outlook client for MS CRM 3.0, and trying to click the Go Online button, you may get an error message saying: ◊blockquote{ “Microsoft CRM cannot go online. The Microsoft CRM server was not found.” } Often when this is the case, you are also unable to access CRM directly through Internet Explorer. You can confirm this is the problem by opening a new Internet Explorer window, typing the name of your CRM server in the address bar (usually just “crm”), and clicking “Go.” IE will resize for a split-second and then just abruptly disappear. First of all, make sure of the following: ◊ol{ ◊item{That you are connected to the LAN and logged in to the Windows domain} ◊item{That the url of your CRM server is in your “Trusted Sites” list in Internet Explorer, and that the security level for “Trusted Sites” is set to “Low”.} } What’s happening is that IE has cached a username/password combo for the CRM server that is incorrect. It fails in the background, and gives up without ever letting you know what happened or giving you a chance to enter it correctly. To fix it: ◊ol{ ◊item{Go to Control Panel → User Accounts. Click the ◊code{Advanced} tab, and click “Manage Passwords”.} ◊item{If we’re on the right track, you will see an entry for the CRM server among the list of stored passwords. Go ahead and delete it.} }